Terms of Service

1. Acceptance of Terms

By accessing or using Sentio Cloud services, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, you may not use our services. We reserve the right to update these terms at any time, and continued use of the service constitutes acceptance of any changes.

2. Services Description

Sentio Cloud provides cloud infrastructure services including GPU-accelerated virtual servers powered by NVIDIA L40S hardware, and private VPN servers with WireGuard encryption. All services are delivered on a subscription or on-demand basis through our online platform.

3. User Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Acceptable Use Policy

You agree not to use Sentio Cloud services for any unlawful purpose or in violation of any applicable laws or regulations. Prohibited activities include but are not limited to:

• Distribution of malware, ransomware, or other malicious software
• Unauthorized access to other systems or networks
• Sending unsolicited bulk email (spam)
• Hosting content that infringes on intellectual property rights

5. Payment Terms

All fees are charged in advance on a monthly or hourly basis depending on the plan selected. We accept major credit and debit cards (Visa, Mastercard, American Express) processed by Stripe, PayPal, and bank transfer on annual plans. Payments are non-refundable except as required by applicable law or as described in our refund policy. Failure to pay may result in suspension or termination of services.

6. Service Level Agreement

Sentio Cloud provides uptime commitments as described in our separate Service Level Agreement (SLA). The SLA defines guaranteed uptime percentages, service credit calculations, and the process for claiming credits in the event of service disruptions. Please refer to the SLA page for full details.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Sentio Cloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by you for the services during the twelve months preceding the claim.

8. Termination

Either party may terminate the service at any time. You may cancel your account through the dashboard or by contacting support. We may suspend or terminate your access if you violate these terms, fail to pay fees, or engage in prohibited activities. Upon termination, your data will be retained for 7 days before permanent deletion.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with applicable laws. Any disputes arising from these terms or the use of our services shall be resolved through binding arbitration, unless otherwise required by local law.

10. Contact Information

If you have questions about these Terms of Service, please contact us via the methods listed on our Contact page, or email us at legal@sentio.cloud. We aim to respond to all inquiries within 48 business hours.