Service Level Agreement

Last updated: 2026-05-24.

Status

Sentio Cloud is still in early operation and we're not yet ready to publish a formal Service Level Agreement with uptime guarantees and service-credit schedules. Until we have the monitoring and compensation workflow to back such commitments, we'd rather not publish promises we can't verifiably keep.

What we do today

We operate on a best-effort basis. In practice that means:

• Production infrastructure is monitored continuously and we respond to outages as fast as we can.
• Planned maintenance is announced ahead of time by email when it requires downtime.
• Refund requests within 24 hours of order are honoured per our Terms of Service.
• If a fault on our side prevents you from using a service for an extended period, contact us and we'll work out a fair adjustment.

Reporting an outage

If you experience an outage or degradation, email support@sentiocloud.io with your account email, the affected service, and the approximate time and duration. We'll investigate and reply.

What's next

A formal SLA with measurable uptime targets and service credits is on our roadmap. We'll publish it once the underlying monitoring and accounting are in place — not before. If you have specific reliability requirements for your workload, reach out before you order and we can talk through whether we're the right fit at this stage.