Privacy Policy

1. Introduction

Sentio Cloud is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud infrastructure and VPN services. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Account information: email address and username provided during registration
• Usage data: server provisioning history, resource consumption metrics, and login timestamps
• Technical data: IP addresses, browser type, and device information for security purposes
• Support communications: messages and attachments sent to our support team

3. How We Use Your Information

We use the collected information to provide and maintain our services, process transactions, send service-related notifications, and improve our platform. We may also use anonymized, aggregated data for analytics and performance monitoring. We do not sell your personal information to third parties.

4. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including firewalls, intrusion detection systems, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Payment Information

Card payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. Sentio Cloud never sees or stores your full card number, CVC, or expiry — Stripe tokenises the payment end-to-end. For PayPal, we receive only the transaction identifier and the billing email you have shared with PayPal. We retain only the minimum information needed to satisfy accounting and anti-fraud requirements.

6. Third-Party Services

We may use third-party service providers for payment processing (Stripe, PayPal), analytics, and infrastructure monitoring. These providers have access only to the information necessary to perform their functions and are obligated to maintain confidentiality. We do not share your personal data with advertisers or marketing platforms.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access and receive a copy of your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured, machine-readable format

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is typically deleted within 30 days of account closure, and server data is purged within 7 days of service termination.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the revised policy.

10. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us via the methods listed on our Contact page, or email us at privacy@sentio.cloud. We will respond to all privacy-related inquiries within 30 days.